Privacy Policy

Last updated: December 17, 2025

1. Information We Collect

We collect information you provide directly to us, as well as information automatically collected when you use our Building Management Platform:

  • Account information (name, email, organization)
  • Building and device data from connected systems
  • Usage data and analytics
  • Device and browser information

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Analyze usage patterns to enhance user experience

3. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and strict access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing

We do not sell your personal information. We may share your information with third parties only in the following circumstances: with your consent, to comply with legal obligations, to protect our rights, or with service providers who assist in our operations.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to processing of your personal data

7. Cookies

We use cookies and similar tracking technologies to collect and track information about your usage of our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at privacy@hed.com